If you have ever experienced this pop-up notification that appears from time to time, then you might need some assistance in sorting it out! This generally means that there is an issue with your device’s Threat Scanner.dmp file and a surefire sign of this is that it will be encrypted in notepad.
What is the issue?
While most pop-up notifications can be ignored, this one, if not resolved will result in your computer restarting. The reason behind this error can be related to there being a corrupted Spybot file. The issue arises because the dll files get corrupted and this might cause this problem.
Once you have adequately fixed this issue by replacing Spybot’s corrupted file, your issue will be resolved. Spybot makes use of BitDefender technology much like other antivirus solutions that you can find. This is why it says that a dmp file has been created.
Here is the full notification below:
A problem has occurred in the BitDefender Threat Scanner. A file containing error information has been created at C:\Windows\TEMP\BitDefender Threat Scanner.dmp. You are strongly encouraged to send the file to the developers of the application for further investigation of the error.
A Problem Has Occurred In Bitdefender Threat Scanner
Today’s article will be focused on how to fix the issue if a problem has occurred in Bitdefender Threat Scanner.
Method #1 : Try running a patch
The first solution is to run a patch test if your BitDefender is updated. Here’s what you need to do for this:
- The first step is to find out what your Windows 10 operating system’s architecture is.
- Once you have figured out what the version and architecture are, then run the required patch. You might need to make use of third-party software or a website to run this patch for either 32 bit or 64 bit.
Method #2 : Erase all files in your temp folder
Another reason why this error might be coming might be due to this information being stored in the temp folder. Therefore, no matter how many times you may try to search for and open this dmp file, it will not respond how you would like. So, your first step should be to fix this is by clearing out all traces of the entries that may be located in this temp folder.
If the first method wasn’t a success for you, you might want to consider opting for this one since by clearing out this folder, you can resolve the problem completely. If you want to know exactly how to solve this issue, here are the steps.
- For your first step, launch the run dialog by holding down Windows and R keys Then type in temp in the box and press OK to get rid of BitDefender Threat Scanner.
- Moving on, once this has been done, you will then get to the temp folder. After this, click on all the entries that show up and click on the option for the Delete
- Your next step is to open up the Run dialog again and then copy-paste %temp%, then select the Enter This will lead you to the Temp folder for this account. From here, you can click on all items that appear.
- Finally, once this is done, you can click on the option for Delete, and everything will be deleted and restart your device.
Method #3 :Make sure Spybot’s corrupt file is fixed
We mentioned in the beginning that your problem occurring in the Bitdefender threat Scanner might be related to Spybot’s corrupted file. Therefore, our last solution to this problem is related to fixing this Spybot error. If your device is using this alongside BitDefender Technology it can cause this particular error.
Here are the steps to follow to fix this issue:
- First, you will go to File Explorer to fix the BitDefender Threat Scanner. Once it has been opened, you will go to your Spybot program file and delete it from Local Disc C.
- Next, you can locate the file that is called dll. This is the file that will be causing your problems. If this file is missing or if the file size of it is less than 32KB, this error might appear on your computer screen.
- Next, you might want to download the dll file if it is missing.
- Once this file has been downloaded, you can simply copy and paste it to your Spybot in the Search & Destroy 2 folder. You can copy and paste the missing dll file here.
- Your next step is to click on the dll file that is already located in the same folder. Just make sure that it is 32KB in size, it is not, and then that means it is corrupted.
- In the last step, you will go through the same actions you did in the last 2 steps and add the new file there in the folder. You might get a popup for Replace or Skip files on your screen. To fix this, simply click on the option that reads, Replace the file in the destination.
Finally, once this damaged or the corrupted file has been fixed in your Spybot, the BitDefender Threat Scanner error notification will cease to pop up again.
With that, we have reached the end of today’s article on what to do if a problem has occurred in Bitdefender Threat Scanner for windows! We hope that one of the 3 solutions that we have listed above will aid you in successfully fixing this error from your screen.
While it is most common in Windows 10, it can occur in any Windows OS so, with this information, you will be able to adequately resolve the problem in no time.