Yes, it happens that Surface Pro or Microsoft mouse creates problems and doesn’t work. When you see the Bluetooth devices, it doesn’t even appear over there. Instead, you find an error message about the Surface Pro Mouse Not Working.
Do you know how to sort out this issue? What are the ways of troubleshooting this problem? Keyboard and mouse are the crucial input devices and considering the work without these devices is hard though.
Therefore, in this blog post, we have mentioned the ways of troubleshooting this annoying issue. Stay along with us to unfold the methods to troubleshoot the Surface Pro Mouse issue.
Surface Pro Mouse Not Working – What are the Causes
The wired mouse can be easily connected to the PC by using the USB cable but the Bluetooth mouse of Surface Pro includes a connectivity issue and they cannot be connected by using a wireless USB dongle.
Though Microsoft is a first-class multinational company, which was established by Bill Gates in 1975, there are several licenses, peripherals, and products coming out from Microsoft and millions of people around the globe are using this Microsoft Software and Hardware. The latest features are introduced that facilitate the users in every regard.
Despite being a top-notch company, the users face several issues while using its devices. Here we are going to mention the causes that led to the Surface Pro Mouse Not Working issue.
Typically, the old, corrupted, and the incompatible driver causes the issue of the Surface Pro Mouse Not Working. However, there are numerous other reasons too that make the mouse dead, and it doesn’t work when you click. A few of the issues are:
- Drivers of Surface Mouse Are Outdated
- Connection Issues while Pairing
- Batteries are faulty
- Weak Wireless Signals
- Windows OS is expired
- USB Problematic Dongle
- Microsoft Surface Mouse is Damaged
So these are the reasons behind the issues of the Surface Pro Mouse Not Working; if all of these things are in good condition, the issue won’t be faced. So you should also learn the ways to keep the function of these things maintained and the methods to troubleshoot them.
So, you can jump into the below section to develop your understanding of the Surface Pro Mouse Not Working error troubleshoot the issue.
Basic Troubleshooting Steps
Usually, when you are moving your mouse, you are unable to see the cursor on the screen. So, you are unable to select or point anything on your desktop or your device’s other locations.
So, when this issue occurs, you can follow the following troubleshoot methods straight away:
First of all, we would like to provide the basic troubleshooting methods in this section. They can resolve this Microsoft Surface Mouse Not Working issue.
● Check The Microsoft Surface Mouse
It is normal for Microsoft Surface users to encounter the mouse working issue. So, learning the ways of fixing this issue at home is safe and handy.
The first way to troubleshoot this problem is checking the Microsoft Surface Mouse carefully – check its condition, whether it is capable of connectivity or not. If you find the light blinking under the mouse and pointer, it means your mouse is in good condition and there is another issue. If your mouse wheel is also unable to control the pointer, you can buy the new mouse.
But, if the light of the pointer is not blinking, you are supposed to buy a new mouse. If you have done both situations but there is no improvement, you can jump into the next step.
● Update your Windows
Many times the reason for Surface Pro Mouse Not Working is not working error is the Windows. Your Windows needs updates! Actually, Windows 10 was launched in 2015, and Microsoft Pro lies on the operating system for security updates and to make the device on the latest versions.
Windows updates efficiently handle the driver updates, which is essential for the normal functioning of the Surface Pro’s hardware devices.
If your Windows of the computer is not updated yet, it means you have missed some critical patch; that is why it causes the touchpad problem on the Surface pro.
Well, it is pretty easy to fix this issue because you only need to update your Windows, and the issue is resolved. Later, you need to check whether the problem persists or not. If the issue persists and your mouse doesn’t start working, you can jump into the next step without getting worried because there is a lot more for you.
● Change Power Management Settings
The change in power management setting can also work for you.
- Open The Device Manager.
- Expand the Universal Serial Bus Controllers.
- Open the properties of the USB Root Hub by double-click.
- Press on the tab of the Power Management.
- Find the option of Save Power Option and disable it by unchecking the box.
- Click on the OK button, and your changes will be saved.
Now, check whether the luck works or not; if not, you can try the next method with new hope and determination.
● Update The Bluetooth Drivers
Don’t miss this step – updating the Bluetooth drivers that are corrupted, older, and incompatible because these drivers create mouse issues. Thus, updating the drivers (manual and automatic) is a worthier method.
The steps of the methods of updating the Bluetooth Driver are mentioned below:
- First, you need to press Windows + R on your keyboard at once; then, you will see the Run Box On Your Display.
- Then you need to type devmgmt.Msc on the Run Box and tap on the OK button.
- You will see the Device Manager and check the Bluetooth mouse.
- Later, you can right-click on the mouse of Surface Pro and choose the update driver software.
- Then you can right-click on Hid Compliant Mouse – tap on the updated driver.
- Then you can restart your system and try to work with your mouse.
If you want to make this work done automatically, you can install the IObit Driver Booster. This software can do everything automatically, without your intervention. So, your time and efforts get saved.
We are expecting that your problem will be resolved by following this method or the methods that have been mentioned till now. However, if you feel things are not in your favor, you can contact the service provider and ask for their help.
You can approach their social media customer service; if it doesn’t work, you can physically visit the office and ask for their assistance. You can carry the documents and warranty cards along with you.
It’s not a big issue, so we hope that your issue will be resolved in less time on the first attempt.
The Bottom Line
We become helpless when our surface mouse is connected but not working, and unfortunately, we all are often hit by this issue. Thus, this article has covered the basic reasons that are behind this issue; moreover, we have also elaborated on the solutions to these problems.
Thus, you can read the article from top to bottom, perform the above-mentioned settings and bring yourself out of this pesky issue.
Hence, every time you don’t need to call the experts to troubleshoot the issues, but you can attempt the said steps and straightforwardly resume yourself into a normal routine, and the same is the case with, Surface Pro Mouse. So, here you go!